A boutique marketing agency leading strategy and creative direction for premier hospitality brands.
KAIROS Wine & Hospitality Marketing is a boutique marketing agency devoted to experience-led wine, hoteliers, and luxury lifestyle brands. Rooted in more than a decade of industry expertise, we craft thoughtful and validated strategy in combination with refined creative that reflect the nuanced individuality of each brand and expectations of modern hospitality, in an ever evolving landscape.
For brands in their earliest chapters, we offer the option to embed as a Founding Marketing Director, providing the senior-level strategic architecture that shapes a brand before it meets the world. For established properties seeking refinement, elevation, or an entirely new direction, we offer bespoke, high-touch engagements tailored precisely to each brand’s current position and future goals and benchmarks. And for teams ready to harness the transformative power of AI without sacrificing the voice that makes them singular, our KAIROS AI Enablement for Hospitality delivers a curated system built around your brand , bringing the structure of a seasoned marketing practice with the fluency to execute with intention.
No single path is prescribed. KAIROS is designed to meet each brand on its own terms, serving as both architect and steward, shaping brands that are not only visually compelling, but deeply resonant in the experiences they deliver and the stories they are destined to tell.
Testimonials
Elyse Quast, Founder, is a Napa Valley native. Born and raised in the heart of wine country, Yountville. As a second generation hospitality individual, the love of Napa Valley and the passion for the wine industry was a driver from a young age. With her family’s natural love of wine, she began receiving the opportunity to try many of California’s and specifically Napa Valley’s best from a young age. During Elyse’s decade in marketing and founding of KAIROS, she has utilized her years of experience ranging in hospitality, events and marketing for multiple wine labels, hotels, luxury spas and food and beverage throughout the Valley.
Our Founder
Meet Elyse
Services
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Small wine and hospitality brands face a defining tension: a full marketing team remains out of reach, while relying on AI alone produces generic work in a space where voice is everything.
KAIROS AI Enablement offers a third path, a bespoke marketing system utilizing Claude built around your brand across ten core disciplines, equipping your team with the fluency to use a specific AI system with intention and the structure of a seasoned marketing practice. The result are bespoke brands that carry themselves with a voice unmistakably their own.
Launching Summer 2026. Limited engagements available, inquire now.
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Our full service brand marketing services cultivate and establish every element required to set you apart including strategy, voice, positioning, determining a target demographic and creating content making your brand and or label successful to your clientele. Through in depth discussions, we will discuss the best way to “market” and “brand” your product; whether that be via social media, collateral materials, email marketing or updating your voice via copywriting. We will assist with making sure you achieve your desired goals as a new or reestablishing label; whether that be the brand exposure you desire or are looking to set yourself apart from the multitude of wine brands, boutique hotels, restaurants or wine bars that saturate the market.
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Explore the full potential of your brand with our comprehensive brand audit service. Our experienced team will conduct a thorough review of your brand's current positioning, ethos, messaging, visual identity, competitor analysis, target customer persona’s and market presence. Through meticulous analysis and strategic insights, we'll uncover opportunities for improvement and growth, identifying strengths to leverage and areas for refinement. From competitor benchmarking to audience perception analysis, our brand audit will provide you with actionable recommendations to enhance brand positioning, strategy, streamline messaging, and drive greater awareness and engagement with your target audience.
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Captivating content for authentic stories is the ethos of our agency. We originally fell in love with the wine industry for its heritage in cultivating and farming, a true labor of love and passion instilled within the stewards of the land and winemakers alike. We pride ourselves on telling your story in its most captivating and authentic manner. As storytellers, we propel your clientele to become enthralled with your narrative and journey. We work to captivate and evoke the enchantment which the wine and the hospitality industry exudes far beyond measure.
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Strategic digital marketing is essential for effectively building and promoting your brand. We employ a holistic approach, engaging your target audience with personalized experiences. We offer comprehensive digital marketing services encompassing social media development & management, content marketing, email marketing, and conversion rate optimization, all designed to elevate your online presence and deliver measurable results. Our data-driven strategies are customized to your specific business objectives, maximizing your return on investment.
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For start- up and emerging hospitality and wine brands preparing to enter market, KAIROS offers Founding Marketing Director services—providing senior-level marketing leadership prior to an in-house team existing.
We embed into the business at the ground level, guiding elemental brand development , agency selection, go-to-market strategy, and luxury positioning—ensuring every outward touchpoint is built with expertise, cohesion, consumer connection and long-term growth in mind.
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Exceptional hospitality goes beyond service—it tells your brand story, fosters meaningful relationships, and transforms guests into lifelong ambassadors. We specialize in creating bespoke hospitality programs that reflect your unique identity, elevate the guest journey, and drive measurable results.
Hospitality Program Design – From estate tours and experiences, we craft every touchpoint to align with your brand ethos and guest expectations.
Strategic Framework & Execution – We develop scalable strategies that integrate seamlessly across departments, driving operational excellence, cross-sell opportunities, and client retention.
Integrated Sales & Allocation Alignment – Our programs are built to convert—creating opportunities for direct sales, allocation sign-ups, and long-term engagement, all rooted in authentic, high-touch hospitality.
Whether launching a new guest experience or refining an existing program, we help you deliver hospitality that’s not only memorable—but measurable.
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Strategic planning is best for those who have created a beautiful hospitality brand yet are lacking the knowledge, expertise or refinement to market properly or establish a path coupled with execution. We will assist with target marketing, positioning & strategy to identify and execute a tailored plan to specifically enhance your brand. Through strategic planning we will execute a multi-tiered plan introducing or re-introducing you to the hospitality market with a fresh set of eyes.
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Our website maintenance service offers the essential option to staying relevant & marketing efficiently to your clientele. Our commitment to our client’s success begins with our obsession to detail including updating website copy and content, offerings, new releases, allocation pages, menu’s & service pricing; just to name a few. Your website serves as the core and foundation of your brand, thus making it imperative that the associated information constantly convey up to date information.
Book A Discovery Call
Let’s begin the conversation around your brand’s next chapter.
We welcome the opportunity to learn more about your business, your vision, and the growth you’re seeking to achieve. At KAIROS, our ethos is rooted in telling each brand’s story with intention—guided by strategy, insight, and authenticity, and delivered at precisely the right moment.
We invite you to complete the inquiry form below in detail. We will be in touch promptly to continue the dialogue.